Support Center

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For questions, issues, or feedback regarding the İKCebimde application, you can reach us through the following channels.

Contact Information

Frequently Asked Questions

I forgot my company code, what should I do?

You can get your company code from your HR department. The company code should have been provided to you during your first login.

How do I reset my password?

Click the "Forgot Password" option on the login screen to receive a reset link via email. Alternatively, you can request a temporary password from your HR department.

Why is location permission required?

Location permission is only used during check-in/check-out to verify office location. There is no continuous background tracking. If you decline, you can use QR code for check-in/check-out instead.

Notifications are not working, what should I do?

Make sure notifications are enabled for İKCebimde in your device settings. Go to iOS Settings > Notifications > İKCebimde.

Is my data secure?

Yes. All data is transmitted with TLS/SSL encryption, passwords are hashed with bcrypt, and multi-tenant architecture ensures each company's data is isolated. For details, please review our Privacy Policy.

Bug Reports

If you encounter a bug in the application, please email us with the following information:

  • Device model and iOS version
  • App version (visible in the Settings screen)
  • Description of the bug and screenshot (if available)
  • Steps to reproduce the issue

Response Time

We respond to support requests within 2 business days. For urgent matters, please include "URGENT" in the email subject line.

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